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        • Your WebSite Agency in Münsterland
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        • Data room
          Share and edit documents easily with selected employees. You can also request the necessary approvals with just one click.

        • Job portal
          Job advertisements are created, edited and managed centrally in one place. Publication is possible for several websites at the same time.

        • FaultManager
          The digital solution for recording, processing and evaluating faults in the supply network! Assignment of tickets simply with a click.

        • All references at a glance
        • Here you will find a selection of our completed projects in the form of a detailed reference with project information, images and feedback from our customers.

        • OPC Dusk
          We developed a modern web application for OPC to attract new customers from the eCommerce sector.

        • Christophorus Trägergesellschaft
          We developed a coordinated concept and design for several of the client's websites.

        • Georg Hagelschuer
          We developed the GH-focus WebApp for reliable monitoring of the steam and hot water boiler systems.

  • About us

Gronau municipal utilities

The new digital solution for recording, processing and evaluating faults in the supply network of the Gronau municipal utility.

Together with Stadtwerke Gronau, we developed the FaultManager to save time and costs in the company. The solution could be seamlessly integrated into the infrastructure and has since ensured secure documentation and clear workflows.

The challenge

Until now, the fault reports of Stadtwerke Gronau were filled in by hand on a pad provided for this purpose. In order to simplify and accelerate the processes, we have developed the FaultManager.

A fault occurring in the network should be processed as quickly as possible not only at the customer's, but also internally. The previous processing in paper form was very time-consuming and limited the possibility of later data evaluation. With the digital implementation, the forwarding to the right employee, the feedback and follow-up of the fault as well as the time recording of the fault should be optimised.

The objective

The solution needed was customised software that works both on a desktop and on a smartphone/tablet and forwards faults and failures directly to the responsible persons. Defined workflows were to ensure a standardised sequence of processing steps.

The result

We have developed the FaultManager as a solution for the requirements described above. This is a responsive web application.

Integration

We have integrated the FaultManager as a virtual machine in the internal network of the municipal utility on a Linux system. The system provides the FaultManager as a responsive WebApp and can be accessed via any current browser. Provision for remote users takes place via a proxy in the DMZ. The connections are secured via SSL. The intranet and the DMZ are secured via a firewall, using the existing infrastructure of the public utility company. The same applies to the virtual machine, which was easily integrated into the existing VMWare landscape.

The FaultManager has been given an intuitive interface and is therefore easy to use. In addition, the application has been developed to be completely responsive. This means that it can now be used on desktop, tablet and mobile devices.

Target group

For the user target group, we have considered the following people and contact points in the development:

Internal and external fault reception, technicians on standby and the technical management. External login is only possible with 2-factor authentication.

Detection of the malfunction

The fault is recorded via a digital form. Initially, only the necessary information such as the location of the fault, the detector and a short description are required.

When entering addresses, the address completion of the Google API is used to avoid errors and to simplify data maintenance.

Mandatory legal information, e.g. on what to do in the event of a gas odour, can be called up at any time by clicking on it.

Processing the fault message

A clear workflow is predefined for processing the malfunction. A user can have one or more faults being processed at the same time within the workflow.

The acceptance and forwarding of the malfunction is done simply with a click, as is the on-site reporting, which is required for occupational health and safety, among other things. By default, only relevant and not yet completed faults are displayed in the fault overview.

Faults that are assigned to other people are also not displayed in your own default view. In the settings, however, you can adjust this personal default filter and set other filters. In this way, faults that have already been resolved and faults that are currently being processed by other colleagues can also be viewed.

Post-processing of the fault

In the post-processing stage, all further data on the incident can be recorded at leisure. The post-processing can be done by mobile phone, PC or tablet.

The user can, for example, specify the division (area) in which the malfunction occurred. Depending on this selection, further information is then required. If the voltage level was selected in the "Electricity" division, further queries such as the fault component are intelligently pre-filtered on the basis of this selection.

Afterwards, the technical components that were involved in the malfunction are queried (e.g. GIS ID). After the post-processing is completed, the incident report is forwarded to the technical manager or the person responsible. The report can then still be changed and confirmed for completion.

After the report has been "virtually ticked off", editing is no longer possible.

Stadtwerke Gronau (SWG) has been an independent limited company since 1988. Above all, however, with the opening of the electricity and gas markets in 1998 and 2005, Stadtwerke has accepted competition in the energy industry as a challenge and developed into a modern energy service provider.

"In interaction with the individual requirements of our customers, we develop smart solutions for intelligent and optimal utilisation of the grids and supply systems. For today and for tomorrow.

Stadtwerke Gronau is first and foremost an electricity, gas, heat and water supplier for the citizens and companies of the region, but also sees itself as an economic driver, innovation driver, responsible employer, cultural sponsor, promoter of social cohesion and above all: shaper of the local energy transition.

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        • WebApps for your company
        • We develop WebApps that completely cover your needs and cater specifically to your requirements. Further development of an existing WebApp is also possible at any time.

        • This is what you can expect:

          • Advantages of WebApps
          • Work more efficiently with individual WebApps
          • WebApp technologies
          • References
        • Migrate your software to the Cloud
        • We develop individual cloud based software solutions. Not only can costs be saved, but mobile working is also made possible by a Cloud solution.

        • This is what you can expect:

          • Individual software solution
          • Cloud Interfaces
          • Hosting in Germany
          • Kubernetes Cluster
        • Your WebSite Agency in Münsterland
        • We develop websites that inspire your customers! Whether you are starting a new business or your existing website needs a new look - we create the perfect web presence!

        • This is what you can expect:

          • 4 steps to a new website
          • Search engine optimisation
          • WordPress training
          • References
        • Your individual eCommerce online shop
        • Our WebShop solutions are flexibly adaptable and device-independent in their development. Choose a future-proof WebShop with a strong performance!

        • This is what you can expect:

          • The right WebShop system for every business
          • eCommerce Workshop
          • References
        • All solutions at a glance
        • Are you still looking for inspiration or do you even already know exactly what you need? On our solutions page you are sure to find the answer you are looking for.

        • Data room
          Share and edit documents easily with selected employees. You can also request the necessary approvals with just one click.

        • Job portal
          Job advertisements are created, edited and managed centrally in one place. Publication is possible for several websites at the same time.

        • FaultManager
          The digital solution for recording, processing and evaluating faults in the supply network! Assignment of tickets simply with a click.

        • All references at a glance
        • Here you will find a selection of our completed projects in the form of a detailed reference with project information, images and feedback from our customers.

        • OPC Dusk
          We developed a modern web application for OPC to attract new customers from the eCommerce sector.

        • Christophorus Trägergesellschaft
          We developed a coordinated concept and design for several of the client's websites.

        • Georg Hagelschuer
          We developed the GH-focus WebApp for reliable monitoring of the steam and hot water boiler systems.

  • About us